The Global Business Group (Scaled) team contributes directly to this mission by connecting every small and medium businesses in the world with their customers on Facebook, and then helping them grow through solutions like pages, advertising, and offers.We succeed when we help our customers grow their business. This position will be challenged with having to balance the day-to-day service/support of our scaled customers, while also identifying innovative ways to solve problems.Ideal candidates will have an appetite for scaled operations, comfort working directly with customers, and a strong analytical mindset. This position is based in our São Paulo office. We embrace diversity in everything we do and encourage candidates from all backgrounds to be part of Facebook. As an affirmative action, we are preferably looking for candidates with disabilities for this role.E-Commerce Account Manager, Scaled ResponsibilitiesSupport our E-Commerce advertising customers by several channels such as – phone, in person meetings and video conferences and deliver consultative support and education on our Facebook products Support our clients in managing their strategy and needs Perform data analysis and execute data-informed initiatives that will improve our customer experience and drive business growth Support and lead strategic programs to grow our business through reactive and proactive service initiatives Identify trends and develop solutions to optimize team workflows and scale our operations Work cross-functionally with sales, marketing and product teams within Facebook Minimum QualificationsBA or BS degree or equivalent experience 5 years experience on media sales and support experience – agency, online advertising and marketing experience in the E-Commerce industry preferred Ability to think high-level about product strategy and vision Communication skills (both written and verbal) and comfortable in engaging communication on any level Passionate about ensuring world-class customer service and delighting clients A passion for and understanding social technologies and their role in marketing brands LocationsData CenterAbout the Facebook company Facebook’s mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we’re building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we’re creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities — we’re just getting started.

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