Our teams are passionate about what they do. They believe in shaping a brighter future. Whether at our offices in the United States, Brazil or Mexico, we guarantee an inspiring work environment for talented people who want to be part of our award-winning team. Guided by our purpose and core values, throughout history we have been awarded 12 times as a Great Place to Work and in 2019 we were recognized as one of the Best Places to Work according to Glassdoor. On your first day, we expect you to: Meet with clients to determine requirements and recommend the best technical solutions; Perform triage, root cause analysis, debugging and troubleshooting across one-to-many Atlassian products; Install, configure, customize, integrate and upgrade Atlassian tools such as JIRA Software, JIRA Service Desk, Confluence, Bamboo, Bitbucket; Be responsible for the architecture and implementation of solutions, configurations, modifications and integrations between Atlassian tools, apps and third-party software to best support customer processes; Provide support to customer issues, incidents and outages; Troubleshoot and debug application errors and performance issues during incidents, problems, migrations, upgrades, and deployments; Prepare and deliver training for customers and to internal teams; Collaborate with our internal Knowledge Base; Ensure client requests are addressed successfully in every respect to the customer’s satisfaction; Collaborate with a distributed team in a fast-paced and dynamic environment to deliver high-quality services to customers For this position, we expect you to have: Intermediate English reading and writing skills; Intense IT experience in customer facing and/or technical roles; Attitude and sense of urgency to get things done; Excellent analytical capabilities, creative problem-solving and troubleshooting skills; Knowledge on how to install, administer and configure Java-based web and groovy applications in different Operating Systems (Linux, Windows); Advanced experience with log analysis, identifying and troubleshooting application performance issues, Java heap and thread dumps analysis; Ability to communicate clearly, concisely, and in a professional manner in Spanish; Intermediate English reading and writing skills; Excellent interpersonal communication, analytical capabilities, creative problem-solving and troubleshooting skills; Knowledge on how to install, administer and configure Java-based web and groovy applications in different Operating Systems (Linux, Windows); Technical oversight for DevOps application development teams in support of technical estimates for AWS service consumption based on architected solution; Skills regarding refine and optimize infrastructure architectural models and creates architectural prototypes as required within AWS; Ability to reviews the architectural artefacts and/or technology plans produced by junior architects; Responsibility for the solution integrity within the assigned solution area related to AWS services; Knowledge of technologies, industry trends, standards and design techniques; Experienced at producing multi-tier, high-availability infrastructure architectures in an Enterprise & cloud environment adhering to DR, Business Continuity and availability best practice; Knowledge and experience of AWS/Azure pricing and commercial models and how to optimize for a given engagement or use case; Network integration experience with AWS Direct Connect or Azure Express route integration and network design (LAN/WAN/Firewalls); Identity and access integration AWS IAM, Azure IDaaS, AAD; Thorough background on general infrastructure components like Networking, Server platforms, storage, application structure (2-tier, 3-tier), Identity, Security (Encryption, PKI), load balancing, clients (workstations, laptops, Thin client), Mobility, etc;

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