Director, Customer Success, Google Cloud Please submit your resume in English – we can only consider applications submitted in this language. Qualifications 15 years of customer-facing experience working for an enterprise software company and driving customer transformation programs. Experience expanding enterprise customer product adoption, identifying customer patterns and best practices, and developing strategies for growth. Experience leading enterprise-level change programs. Experience working with CxO level executives, for IaaS, PaaS, or SaaS businesses. Preferred qualifications: MBA or Master’s degree. 20 years of experience in positions of increasing responsibility within customer success, professional services, sales operations, or customer operations. Experience successfully managing and building relationships with cross-functional teams internally and externally, and with executives at partner organizations. Experience leading multiple customer-facing organizations in a hybrid environment encompassing technical, business, and operational minded professionals. Knowledge of customer telemetry and usage of AI/ML to drive actions and activities within customer success. Ability to form relationships across technical and business functions in multiple companies. About the job Please contact the Recruiter to learn more about the role’s timeline and process. The Customer Success team in Google Cloud helps customers develop migration strategies for adopting Google Cloud’s products and services to ensure that customers are able to maximize their investments. As Director for Latin America Customer Success you will help build, grow, and lead Google Cloud’s Customer Success organization within the LatAm region. Your efforts will help to continue to foster a customer-first mindset at Google Cloud, allowing our enterprise clients to accelerate adoption of solutions and meet their business objectives and stakeholder goals. You will collaborate with cross-functional peers to develop an aligned Customer Success strategy with measurable business metrics and be responsible for building and managing a regional team of Customer Success Managers and team leads. You will work cross-functionally to ensure alignment with Google Cloud’s ongoing evolution. Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers and developers see the benefits of our technology come to life. Responsibilities Own the leadership of all facets of the Google Cloud customer success organization to deliver measurable outcomes, in particular, driving adoption of Google Cloud products and services. Develop the vision and roadmap and manage the delivery of multiple programs to scale and develop Google Cloud’s customer success organization in Latin America. Lead and implement enterprise-level change programs, success metrics, and track progress against joint business goals. Partner with other customer-facing organizations to develop strategies and execute plans that maximize business growth, consumption, customer retention, and account expansion. Be a key partner to the regional sales leadership by taking ownership of business growth consumption activities post-commit. Location Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing this form . To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees or any other organization location. Google is not responsible for any fees related to unsolicited resumes.
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