We are looking for a Regional Director for LATAM. As Regional Director, you will be responsible for delivering with regional teams, supporting the performance of Booking.com targets, by working closely with key partners to achieve this. Excellence in Partner Service and Employee Engagement are key ingredients where the Regional Director is focusing on.
This leader must foster a work environment focused on teamwork and results consistent with the Booking.com culture. Deliverables include achievement of quarterly and annual business targets, developing talent on the team to enable higher performance and of succession planning.
Primarily leading their own teams and being part of a Regional Leadership Team (NORAM), the Regional Director is also an active part of the Partner Services team globally, where the Regional Director contributes with peers and global teams on projects and initiatives aimed at positioning Booking.com solidly in a fast changing environment.
We’re looking for an individual with a strong background in a consumer-oriented industry, successful senior level business development skills and demonstrated success in leading dynamic commercial teams. The ideal candidate will be a highly motivated and engaged leader with the ability to influence teams and functions at the highest levels.
Reports to: Vice President and Managing Director of NORAM
Optimise the business, support further development and significantly increase market share within each country in the region;
Represent the region in the NORAM leadership team. Support with the implementation of commercial and operating strategies, goals and action plans that optimise EMEA’s business profitability and support long-term growth, sustainability and success;
Act as the regional representative of the company with media and other external stakeholders working in close cooperation with supporting functions like Public Affairs, Legal & Compliance, Public Relations, Risk & Security
Develop ‘win-win’, long-term relationships with external business partners;
Provide relevant priorities and regional product inputs to drive success of Partner Services in the region;
Operate successfully at all levels within a variety of organisations and cultures across the region. This includes hotels, hotel chains and other accommodations;
Lead a team across the region, thinking strategically about market coverage, top down guidance and important commercial topics to be pushed;
Further develop a high performance and team-oriented culture; achieve key goals in a team;
Develop local talent and build a pipeline of future leaders for the organisation.
IDEAL EXPERIENCE & SKILLS:
10+ years relevant work experience of which at least 8 in a managerial position, hospitality or travel experience is a plus;
Ability to envision, articulate, and execute a compelling future for the business;
Demonstrated success growing new areas and effectively performance managing existing areas;
Ability to turn global strategy into local execution plans required for success;
Strong drive to succeed through the best product and service offering for customers;
Strong analytical skills and ability to turn data into action;
Capacity to work well under pressure, flexibly adapting and responding to changing situations;
Superior relationship management across partners critical to Booking.com’s business success and internal stakeholder groups critical to professional success;
Experience working with senior leadership, self-confident and capable in building proactive and meaningful relationships throughout the global Booking.com organisation;
Strong leadership skills, able to lead a unified team with shared vision, shared goals, and with an overwhelming desire to make your team succeed and continuously develop;
Proven ability to identify, motivate and develop talent;
Bachelor’s Degree in Business Administration, or a related area; Master’s degree preferred
Availability to travel 30-50% of the time
CRITICAL LEADERSHIP CAPABILITIES:
Publicly identifies needed changes or directions that need adjustment, challenges assumptions and norms.
The ability to “think big” and simultaneously understand and appreciate the details necessary to operationalise overarching strategies and goals; The ability to make sense of complex issues and ambiguous situations.
Challenges assumptions about “the way things are done”.
Communicates explicitly what must change, why changes are necessary, and possible outcomes and costs.
Adjusts communication style to the audience to help them understand and accept the change.
Encourages people to support and propose changes and ideas.
Building relationships, Collaborating and Influencing
Establishes relationships and enhances the levels of cooperation, collaboration, and trust that exist between people, interacting with others personally, competently, and effectively. Establishes relationships inside and outside of the organisation. Fosters a culture that makes people feel valued and respected and leverages even difficult or tense circumstances to enhance relationships.
Negotiates with a genuine give-and-take approach, where both acts as true peers and decisions are shared.
Spends time identifying all stakeholders necessary and meets or connects with all of them, neglecting no one to shape a collective consensus.
Identifies opportunities to build relationships that will help others achieve their objectives and reaches out to those people or new people.
Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Willingly and effectively deals with the stress and complexities of various situations. Moves forward productively under conditions of change or uncertainty
Demonstrates and fosters a sense of urgency, a “can-do” spirit, a sense of optimism, ownership, and strong commitment to achieving goals and organizational success. Demonstrates a strong sense of ownership and a commitment to achieving meaningful results.
Checks work of self and others against required quality standards.
Reviews performance and progress on a regular basis to ensure team is achieving results.
Tests to see if goals are sufficiently challenging and implements corrective action based on deviations.
OTHER PERSONAL CHARACTERISTICS
Able to function in a fast-moving entrepreneurial environment
Humble yet confident, with high self-awareness
A strategic thinker yet focused on execution; able to roll up the sleeves to get things done
Self-starter with high energy and drive; fast-paced and results-driven; forward-thinking
Experimental, ready to learn and open to change
Keep the customer at the centre of everything you do
Good cultural and organisational sensitivity
Committed to building a diverse, inclusive work environment
Reward philosophy – designed to give you the best ‘deal’ possible:
Opportunity to grow professionally and to shape the future of the global travel industry
A high-scale, complex, world-renowned product
See the real-time impact of your work
Smart, driven colleagues and a fast-paced, performance-driven culture
Great headquarters in Amsterdam, one of Europe’s most cosmopolitan cities
Scope for rapid career development, continuous training and active community participation
Competitive compensation and benefits package and great added perks
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