French Advisor for a Collections Project – Lisbon, Portugal

City :Lisbon

Job :Customer Advisor

Sector :

Join our amazing team in Lisbon and gain a privileged view and know-how of a fast-growing credit web platform.

About our project

Our customer is the only consumer credit web platform in Europe that has a bank license. This model allows investors to directly finance consumer credit from individuals. The group has over 150 employees up to date and has financed over € 500 million in loans.

Your future project

As aFrench Advisor for a Collections Project – Lisbon, Portugal,you will:Assist customers who have a pre-accepted request in the entity via Outbound/Inbound calls

Advise and answer the client questions about the product

Present, promote and sell products using solid arguments

Management of emails of inquiries, incidents, and claims of customers

Receive and classify the requests and documentation of new clients

Provide support in the integration and adaptation of business processes

Collect information for the entity’s area of ??operations.

We are looking for

Native or ProficientFrenchand fluentEnglish(minimum level B2)

Excellent communication skills coupled with empathy and team spirit

Previous experience in Customer Service or a credit recovery experience is a plus

Analytical Capability and the Credit Cycle Overview

For non-EU residents, it is mandatory to have a valid work permit.

We offer you

Competitive wages (14 monthly payments per year)

Performance bonus

Transportation allowance

Health insurance with a dental plan (after 6 months contract)

Relocation package – up to three months of free accommodation, help setting up tax and bank account documentation, and reimbursement of your flight ticket up to 400€.

Life at our company

Work with adventurous people from over 15 nationalities

Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!

We promote inter-company mobility to work at any of our sites around the world.

New and modern office located where the action is:Lisbon- Portugal.

LisbonCustomer Advisor-French470

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