Descrição

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Be at the forefront of the action in CO+I as part of our global datacenter operations.

As the Datacenter Campus Director, you will drive the delivery of world-class support services across your campus. You will interact and maintain relationships with various authorities and partners across all sectors of the datacenter industry. You will use keen business acumen and financial management skills to manage operating costs effectively, while maintaining the highest standards of safety, security, and ecological responsibility. Excellent interpersonal awareness, ability to navigate ambiguity, and your mature communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting Microsoft’s success!

Responsibilities

Core Responsibilities:

Empower a culture of safety, security and compliance in all aspects of datacenter operations

Leadership, management, coaching, and development of Microsoft full time employees across datacenters in your campus

Accountable for the ongoing IT and Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments

Responsible for the planning and delivery of all supporting physical infrastructure, logistics, and the resources required to meet anticipated growth

Actively participate in incident management procedures relating to major incidents that impact Microsoft cloud services in your campus. This will include leading incident management calls with customers and senior leadership, the timely resolution of incidents, post-incident reviews, and the implementation of improvement plans

Financial management of campus portfolio including the development of detailed budgets, forecasts, and management of operational and capital spend

Management and oversight of all vendor/partner contracts and relationships including leased-facility landlords, IT and CE service providers, and partner support teams

Collaborate with global and regional management teams and contribute to improvement programs

Learn, live, and coach the One Microsoft culture and values. Lead through change by bringing clarity, generating energy, and delivering success

Qualifications

Basic Qualifications:

10+ years leadership and management experience in a production, mission-critical, 24×7 operations environment

5+ years experience managing large vendor multi-year contracts and operating entities

5+ years experience leading, directly managing, and influencing a diverse organization of full-time employees, across multiple disciplines and platforms

Preferred Qualifications:

BS/BA degree in Mechanical/Electrical Engineering, Computer Science, Mathematics, Telecommunications, or equivalent experience

Demonstrated ability to collaborate, present, and negotiate effectively across groups of various levels and disciplines, senior company leaders, engineers, suppliers, partners, and external customers

Strong working knowledge of physical IT infrastructures (e.g. Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling, etc.)

Knowledge of critical environment concepts and infrastructure (e.g. Electrical Distribution, Mechanical Cooling Systems, etc.)

A solid understanding of financial management, budgeting, and forecasting

Awareness of IT Service Operations fundamentals and principles. (ITIL, MOF, OLA/SLA, CSI, etc.)

Project or program management experience and certification(s) (e.g. Six Sigma, Kaizen, PMI, etc.)

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter

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