NetVagas
Responsibilities:
- Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
- Work experience in Cloud Operations for running applications systems on a large scale.
- Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request Management.
- Experience in writing technical concepts, such as Knowledge Base Articles, Wiki pages, Root Cause Analysis and blog entries.
- Experience in automation of monitoring or operational workflows.
- Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defense and act as an expert to Service Areas for advanced troubleshooting.
- Take the lead in implementing activities like architecture decisions, process mining exercises, and continuous improvements which contribute to the stability and performance of the teams, also build scalable processes.
- Establish a close relationship with the Domain Leads in Application area, Service engineering, and Service Area Operation to influence supportability/operability of the products.
- Contribute to initiatives to reduce application-related outages.
- Collaborate with Product Development and support for roadmap, feature, and bug fixes.
- Good understanding of SAP Basis systems both on Operation system level and inside the SAP system, preferably holding SAP certification in NW administration or S/4HANA System administration.
- Knowledge on Hyperscale’s (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud environment.
- Analytical, detail-oriented personality and a technology enthusiast.
- Ability to troubleshoot complex issues and work on time-critical assignments.
- Positive, proactive, and customer-focused attitude.
- Exceptional communication and collaboration skills.
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